Manager and its contact information
The controller of personal data processing is SIA "Solvo Baltic" (unified registration no. 40103962257, legal address: Rīga, Salnas 3-106, LV-1021), which owns the online store www.Megastore.lv, hereinafter - "Megastore" performs the General requirements of data protection regulation No. 2016/679 in Latvia.
Megastore, contact information in matters related to personal data processing: info@megastore.lv. Using this contact information or contacting Megastore's legal address, you can ask a question about the processing of personal data.
Purpose of Privacy Policy
The purpose of the privacy policy is to provide information on the purpose, scope, protection and processing terms of personal data processing.
Personal data is any information about an identified or identifiable natural person or Megastore customer, for example: name, surname, personal identification number, place of residence or delivery address, personal telephone number, personal e-mail, occupation, received services, payment information, telephone, electronic communications information and other information related to a natural person - Megastore customer.
Scope of application
The privacy policy is applied to ensure the protection of privacy and personal data in relation to natural persons or data subjects (hereinafter - Clients):
· potential, former and current Megastore customers and buyers,
· Megastore internet store visitors,
The privacy policy applies to data processing regardless of the form or environment in which the Customer provides personal data (in the Megastore online store, mobile applications, in paper format or electronically) and in which systems or paper format they are processed.
Personal data processing purposes (purposes)
Megastore processes personal data for the following purpose(s):
· For sale of goods and provision of commercial activity:
- for customer identification and service;
- for the preparation of a waybill or invoice;
- for delivery (sending) of goods;
- for returning or exchanging goods;
- for the return of purchase money;
- for the fulfillment of guarantee obligations;
- for product improvement, new product development;
- for commercial purposes – advertising and distribution of goods;
- for consideration and processing of customer complaints;
- for keeping customers and raising loyalty or awarding loyalty bonuses;
- for administration of settlements and preparation of reports;
- for maintaining and improving the website and mobile applications;
- for business analysis and planning;
- for creating statistics, improving the quality of the website and services;
- creating customized content for customers with the help of advertising.
· For providing information to state or municipal authorities in the cases and to the extent specified in external regulatory acts.
Legal basis for personal data processing
Klienta personas datu apstrādes, ko veic Megastore, tiesiskie (likumīgie) pamati ir šādi:
· The legal (lawful) grounds for the processing of the customer's personal data by Megastore are as follows:
· for the fulfillment of regulatory enactments – to fulfill the obligation specified in external regulatory enactments binding on Megastore;Klienta piekrišana;
· legitimate interests – to realize Megastore's legitimate interests, which result from external regulatory enactments or from the obligations existing between Megastore and the Customer.
Megastore likumīgās intereses ir:
· perform commercial activities;
· sell goods;
· ensure fulfillment of contractual obligations;
· save Customer applications and submissions for the purchase of goods, other applications and submissions, notes about them, including those made verbally when calling call centers, on Internet websites;
· analyze the operation of the Megastore website and websites, develop and implement their improvements;
· administer the Customer's account on the Megastore website;
· administer the Customer's account on the Megastore website;
· segment the customer database for more efficient sales of goods;
· develop the product range;
· promote your products by sending commercial messages;
· send other messages about the progress of order or obligation fulfillment and conditions essential for fulfillment;
· to conduct customer surveys about goods;
· provide financial and business accounting and analytics;
· ensure and promote the efficiency of sales and delivery of goods;
· administer payments and outstanding payments;
· apply to state or local government institutions and courts for the protection of your legal interests, as well as for legal assistance;
Processing of personal data
Megastore processes personal data according to the purposes (purposes) and legal basis of data processing.
Megastore processes the Customer's data using modern technological capabilities, taking into account existing privacy risks and Megastore's reasonably available organizational, financial and technical resources.
The Customer's refusal to provide Megastore with personal data, which is absolutely necessary for the performance of the specified actions, creates obstacles for the Customer to receive and Megastore to perform the specified actions, for example: buy/sell a product in the Megastore online store, order the delivery of the product/deliver the product, return the product, receive/refund the purchase money, receive/grant loyalty bonuses, etc.
With respect to the Customer, Megastore may perform automated decision-making, i.e. based solely on automated processing, which takes place using technological means and without human intervention. The customer can object to the adoption of automated decisions; this, in some cases, may restrict the Customer from using or receiving the options available to him (for example, applying for the return of the product and refund of the purchase money).
For high-quality and fast execution of customer orders (purchases), Megastore can authorize third parties or its cooperation partners to perform separate goods delivery activities, such as sending purchased goods, sending invoices, etc. If third parties or cooperation partners process the Customer's personal data held by Megastore for the performance of these tasks, the relevant third parties or cooperation partners are considered processors and Megastore has the right to transfer to them the Customer's personal data necessary for the performance of the tasks to the extent necessary for the performance of specific activities.
Transfer of personal data to third parties and entities of third countries
Megastore does not disclose to third parties and does not transfer the Customer's personal data or any other information about the Customer for processing outside the European Union and the European Economic Area, or with the exception of:
· if data must be transferred to the relevant third party as part of the concluded contract in order to perform a function necessary for the performance of the contract or delegated by law (for example, to a bank as part of settlements or to provide a service, for example, to deliver a product by courier or parcel);
· in accordance with the explicit and voluntary consent of the Client;
· to the persons specified in the external regulatory acts, in the specified cases, in the specified order and to the extent;
· To protect the legal interests of Megastore, for example, by appealing to the court or other state institutions against a person who has violated the legal interests of Megastore.
Protection of personal data
Megastore protects the Customer's data using modern technological capabilities, taking into account the existing privacy risks and the organizational, financial and technical resources reasonably available to Megastore, including using the following security measures:
· Data encryption when transmitting data (SSL encryption);
· Firewalls;
· Intrusion protection and detection programs;
· Other protective measures in accordance with current technical development opportunities.
Duration of storage of personal data
Megastore stores and processes the Customer's personal data as long as one of the following grounds exists:
· as long as Megastore or the Customer can realize their legal interests (for example, submit objections or file or bring a lawsuit in court) in accordance with the procedures set forth in external regulatory acts;
· as long as Megastore has the obligation to store the data specified in external regulatory acts;
· while the Client's consent to the relevant personal data processing is valid, if there is no other legal basis for data processing.
When the circumstances mentioned here end, the Customer's personal data is deleted
Access to personal data and other Customer rights
The customer has the right:
· receive the information specified in the regulatory acts in connection with the processing of his data. Customer information of the Megastore online store is posted and available in the private cabinet https://megastore.lv/gb/my-account where the Customer can verify the correctness of his data and correct them.saskaņā ar normatīvajiem aktiem pieprasīt Megastore piekļuvi saviem personas datiem,
· request Megastore to supplement, correct or delete personal data, or restrict processing in relation to the Customer,
· object to the processing (including the processing of personal data based on Megastore's legitimate interests),
· to data portability.
· These rights are enforceable as long as the data processing does not result from Megastore's obligations, which are imposed on it by the valid external regulatory enactments, and which are carried out in the public interest.
The customer can submit a request for the exercise of his rights:
· in written form in person at Megastore retail stores, presenting an identity document;
· in the form of electronic mail, signing with a secure electronic signature;
in the private cabinet on the website https://megastore.lv/gb/my-account
Processing of cookies
Information about the person's consent to the creation of cookies
When visiting this website, a window is displayed to the user with a message that the website uses cookies. If you click on the "Allow all" option, it means that you have agreed to all cookies on the website and you confirm that you are familiar with the information about cookies, the purposes of their use, cases when information is transferred to third parties.
Regarding the necessary cookies, the user's consent is not required, as these cookies ensure a complete and continuous display of the content of the www.megastore.lv website, so that you can sign in to the website and receive an appropriate digital browsing and online experience.
Rejecting cookies
You can change which cookies you allow us to use or opt out of cookies at any time. You can refuse all cookies except "necessary" cookies.
You have the right to refuse to receive e-mails by sending a message to the e-mail address info@megastore.lv or by using links in electronic mails. When your data is processed with your consent, you have the right to withdraw your consent at any time, which serves as a basis for Megastore to stop processing your data. You have the right to ask Megastore to delete or limit your personal data, to object to the processing of personal data, to request correction of personal data in accordance with the provisions of the Regulation. This does not apply to cases where the law requires Megastore to retain data. You have the right to restrict the processing of your personal data. However, it should be noted that if you request that the processing of your data be restricted, it may affect your ability to receive Megastore services.
Responsibility for the processing of your data
The person responsible for processing your personal data is Megastore SIA "Solvo Baltic" (reg. no. 401039622579, legal address: Salnas 3-106, LV-1021, Riga, Latvia). If you have any questions about the processing of your personal data, write to SIA "Solvo Baltic" at info@megastore.lv.
If you believe that we have processed your data inappropriately, you also have the right to file a complaint with the data protection supervisory authority about the data processing carried out by our organization:
Data State Inspectorate, Elijas iela 17, Riga, LV-1050
pasts@dvi.gov.lv
https://www.dvi.gov.lv/lv
67223131
Amendments to the Privacy Policy
Megastore has the right to unilaterally amend the Privacy Policy, making its current version available to the Customer. The current version of the privacy policy can be found on the Megastore website https://megastore.lv/gb/content/2-privacy-policy